Enhancing
Communications to Improve Productivity
Tel-IS is a full-service
technology services company delivering high end
messaging applications and solutions that improve our
customers ability to serve their customers. Since our
inception is 1985 our mission has been to improve the
way our customers communicate internally by
understanding their business and delivering
custom-tailored solutions and services to meet their
ever-changing messaging needs.
Yesterday
Twenty years ago the trucking industry
was struggling to track the daily progress of long haul
truck drivers and their shipments. Communicating details
to the truck drivers about delivery instructions,
directions and appointments was a real effort for
dispatchers. Providing their customers with up to date
information regarding shipment status and delivery
schedules was a nightmare.
Recognizing an opportunity to address
these challenges, our founder, Les Oldham, Executive
Vice President of a trucking company at the time,
wrestling with communication problems, saw an
opportunity. Emerging technologies in voice messaging
(voicemail) and interactive voice response (IVR) needed
custom applications that integrated with the enterprise
information systems that trucking companies were using
to manage their business and to give them a competitive
edge with their customers. A business was born with
mission to improve the communications and productivity
of truck drivers and their dispatchers.
Today
Twenty years later, the organization
that started out as a business unit of Innovative
Computing Corporation, a Westinghouse subsidiary and the
leading provider of enterprise information systems for
trucking companies, is a privately help corporation.
Our twenty year old focus, enhance
communications to improve productivity, has not changed.
Our market has grown from a vertical market of trucking
companies to the Fortune 2000 companies located
nationwide many with mobile workers and complex
technology and communication requirements. Tel-IS draws
customers from a variety of industry groups, including
the following:
- Healthcare
- Education
- Government
- Legal
- Manufacturing
- Transportation
- Utilities
Our focus is still on communication
problems and opportunities. Our technology involves both
the legacy TDM technologies of voicemail and interactive
voice response and the IP technologies of unified
communications and unified messaging, to leverage the
enterprise communication systems, the business tools,
and the network infrastructure that our customer have in
place to empower associates, customers, and business
partners with new ways to share information freely,
effectively and securely. Enhancing communications to
improve productivity, it's what we do, it's who we
are.
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